Specialist Notes: This SR Template is used when we escalate the issue/request to the admins and close the ticket.  Standard Response: Thank yo...

Specialist Notes: This SR Template is used to respond to users with a resolution OR if the users responded to say the issue was resolved. The [BODY/SUMM...

Specialist Notes: This SR Template is used when we receive a response from a user and we're expecting another response.  Standard Response: ...

Specialist Notes: This SR Template is used after receiving a screenshot (proof of completion) from the user and escalating the course completion issue/r...

Specialist Notes: This SR Template is user after receiving an update from the user and sending any issue/inquiry/request to the client administrators.  ...

Specialist Notes: This SR Template is used after receiving the user's system check results and providing instructions to adjust system settings wh...

Specialist Notes: IMPORTANT! ONLY use this SR when no staff with clearance is on shift. This step will get us one step closer to resolution by gath...