| Support Category: N/A |
| Specialist Notes: |
Last year, there was an issue where users could not log into Laserfiche to complete a form. You may provide the following response with further instructions on logging in and who to contact about access issue.
ISSUE WITH FORM
If the user can access Laserfiche but is having difficulty with locating or completing the form, kindly request a screenshot and create a ticket to escalate to the administrators.
CERTIFICATES & LASERFICHE EMAIL
Certificates are available on Cornerstone upon completion and can be submitted.
Additionally, the user receives an email receipt from Laserfiche. However, this may take up to 48 hours and can take longer. If the user did not receive the email receipt from Laserfiche and it's been 5 days – please create a ticket to escalate it to the administrators.
INTERNAL USE ONLY! Please do not provide this information to end-users; this is for internal use only! The “Policy Acknowledgment” is in a different format, than the other trainings. The administrators have confirmed that there’s no major changes from the previous year. In this case, we’ve recycled the guides from the previous version. Please see guide for more details about this specific course: |
| Standard Response: |
The “Family Relationship Disclosure” section requires the completion of a form. Click the “COMPLETE FORM” to open a new tab to access an external system called Laserfiche. Follow the instructions below to log in:
1. Select “Login with DISD portal” and use their credentials to access the form.
2. To get back to the main course tab window, click the previous tab with the course title.
If you’re having trouble with logging in, kindly reach out to your IT Help Desk:
Email Address: TAC@dallasisd.org
Phone: (972) 925-5630
Time available: 7:00 am - 5:00 pm
If you’re able to log in but having difficulty accessing the form, could you provide us with a screenshot of what you’re experiencing on your end?
