Support Category: Course Completion Issue, Course Progress Issue, Course Launch Issue (select applicable)


Specialist Notes:


IMPORTANT!

We should be troubleshooting any course progress, launch, and completion issues. However, if the issue persists after attempted troubleshooting steps, please do not create a ticketAdditionally, we are not permitted to mark this training complete. Instead, kindly provide the response to direct the user to Maria Macias for additional assistance. 


Standard Response:


Thank you for taking the time to troubleshoot with us! We sincerely apologize for the difficulty you're having with your course. For further assistance, kindly contact Maria Macias at marimac@dallasisd.org or (972) 925-5020.